Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cubuzzle@alistar.ae. If your return is accepted, you can send the item back to us or request us to send you a return shipping label (charges to be paid by the buyer). We will then send you instructions on how and where to send your package.Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cubuzzle@alistar.ae.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International Returns and Refunds:

We can accept international returns within 30 days. You will need to send it back to us in its original packaging. Kindly note, we cannot refund any shipping charges or any other charges like custom duties / taxes. Only the item price will be refunded in full once the product has been received and checked by our quality control team.